Privacy Policy

To keep pace with technological advancements, it is crucial to ensure privacy protection.

This Privacy Policy outlines how Immogoethals (hereinafter referred to as "IMMOGOETHALS", "we", "us", "our") collects, uses, and processes your personal data ("Personal Data") within the framework of your relationship with us.

For the purposes of this Policy, the term "personal data" refers to any information related to an identified or identifiable person and includes all data that can be directly or indirectly attributed to a natural person.

IMMOGOETHALS is committed to complying with current data protection laws and regulations, especially the General Data Protection Regulation 2016/679 ("GDPR"), which has been in effect since May 25, 2018. As a "Data Controller" within the meaning of the GDPR, we control how your personal data is collected and for what purposes it is used.

Personal Data We Collect

IMMOGOETHALS processes your personal data only if the law authorizes us to do so or if there is an appropriate legal basis for doing so.

When you fill out the contact form available on our site, we collect information such as your name, first name, email address, phone number, and the content of messages you send us. Likewise, if you wish to subscribe to our newsletter or use our estimation tool, we need to collect your email address. When you use our estimation tool and wish to request a physical estimate of your property by one of our agents, we collect the following information: your name, first name, email address, phone number, as well as the characteristics of the property to be estimated. In addition, we collect your data when you contact us directly through any communication channel (for instance, when you send us an email containing a comment or feedback). By providing this information, you expressly consent to the processing of your data by IMMOGOETHALS for the purposes indicated in section 2 below. If other purposes apply, they will be communicated at the end of each form.

Finally, some information is collected automatically. When you access our site, we can automatically collect certain information from your device via log files. This information includes your IP address, MAC address, device identifier, as well as your device's operating system, the pages visited, requests made, and the date and time of connection. The use of these files allows us to improve our site and gather statistical data.

The personal data we collect may include the following elements:

a) Identity data

b) Data regarding your real estate assets

How Do We Use Your Personal Data?

We only process your personal data for a specific purpose and process only the personal data relevant to achieving that purpose. Immogoethals processes your personal data in the following cases:

a) to provide you with the information or services you have requested (e.g., responding to a contact request);

b) to communicate to you the results of your property's valuation when you use our estimation tool;

c) to improve our site, products, and services;

d) to contact you regarding various Immogoethals events, including product updates and customer support;

e) to send you marketing information or our newsletter when you subscribe or unsubscribe, as well as to provide personalized content. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for unrelated purposes, we will notify you and explain the legal basis that allows us to do so.

Legal Basis for Processing Your Personal Data

For the purposes mentioned in point 2.:

a) Legitimate interest (including sending a commercial offer or responding to a contact request);

b) Contractual performance.

c) Legitimate interest (anonymous navigation data based on logs);

d) Consent.

e) Satisfaction (including sending the newsletter).

Sharing Your Personal Data

We may use or disclose your personal data if we are legally obliged to do so or if we believe it is necessary to protect our rights and/or comply with the law or regulations in force.

In the framework of our contractual obligations, we may share your personal data with specific trusted third parties. None of these third parties is based outside the Grand Duchy of Luxembourg nor processes your personal data outside of this country. If a third-party service provider processes personal data outside the EU/EEA in the context of our activities, the transmission will only occur if an appropriate level of data protection has been confirmed for the third country by the European Commission, or if other appropriate data protection guarantees are in place (such as binding internal data protection regulations or standard contractual clauses).

Security of Your Personal Data

We are committed to protecting your personal information and implementing appropriate technical and organizational security measures to prevent unauthorized or unlawful processing as well as accidental loss, destruction, or damage.

The personal information we collect is stored in a secure environment. Our employees are required to respect the confidentiality of your information. To ensure the security of your personal information, we implement the following measures:

SSL Protocol (Secure Sockets Layer) Access Management — authorized personnel Backups Firewalls

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the protection of your data. However, it is important to note that despite our efforts, no security mechanism offers absolute guarantees. Therefore, there is always a certain risk associated with using the Internet to transmit personal information.

Duration of Storage of Your Personal Data

Your personal data is retained by Immogoethals only for the duration necessary to achieve the objective of our communication exchanges (e.g., when contacting through our contact form) or until you unsubscribe from our newsletter if you are registered (an unsubscribe link is available in every newsletter sent to you).

Your Rights Regarding Your Personal Data

As a natural person, you have certain rights that you can exercise in certain circumstances. These rights include the right to:

Request access to your Personal Data; Request correction of your Personal Data; Request the erasure of your Personal Data; Request the restriction of the processing of your Personal Data; Object to the processing of your Personal Data; You have the right to request the transfer of your personal information, on your behalf or on behalf of another data controller, in an electronic and structured format (right to data portability).

If you wish to exercise any of these rights, please contact us at privacy[at]immogoethals.lu

Your request will be processed within one month from the confirmation of your identity. No fees will be charged for accessing your personal information (or for exercising any other right). However, reasonable fees may be charged if your access request is manifestly unfounded or inappropriate. In some cases, we may also refuse to process your request, but we will explain the reasons for this refusal if applicable.

To confirm your identity and ensure the protection of your personal information, we may request additional information from you. This security measure aims to avoid the disclosure of your personal information to an unauthorized person.

If you believe that your rights are not respected, you have the right to file a complaint with the National Commission for Data Protection ("CNDP").

Cookies

Our site does not use cookies that allow identification of your identity.

Our Partners

To guarantee an optimal service to the users of our site, we rely on the following external services:

Apimo: a real estate software that allows us to optimize the management of customer requests made on our site. To learn more about the processing done by Apimo, visit https://apimo.pro/privacy/

Matomo: a secure, transparent, and GDPR-compliant analytics platform that allows measuring website traffic. To learn more about Matomo's privacy policy, visit https://matomo.org/privacy-policy/

MailChimp: a service for sending emails to newsletter subscribers. To learn more about MailChimp's privacy policy, visit https://mailchimp.com/fr/about/security/

Google Cloud: a remote data storage solution. To learn more about the processing carried out by Google Cloud, visit https://cloud.google.com/terms/cloud-privacy-notice?hl=fr

Google Ads: promoting real estate ads in Google search results to the targeted audience. For more information, please consult the following link: https://policies.google.com/technologies/ads?hl=fr

Meta: an advertising service across social networks like Facebook and Instagram. To learn more about data processing by Meta, visit https://www.facebook.com/privacy/policy/

Updating this Policy

We reserve the right to change, add, or remove parts of this Policy at any time. Any changes will be posted on our site before these changes become effective.

Last update: June 2024

Data Protection Officer:

Viviane Goethals, Managing Director of Immogoethals viviane[at]immogoethals.lu